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Lost/Stolen Bank/Credit Cards, Cheques, Mobile Telephones in France

What to do and where to call if your credit cards or telephones are lost or stolen in France.

Note: a lost or stolen bank card, credit card or cheque book should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for the issuing authority (the bank) and insurance company. This is a Récépissé de declaration de vol

Lost or Stolen Credit Cards

The weblinks are to the lost and stolen advice page for each card provider, giving information on what to do in the event of card loss or theft:

Diner's Club Website
MasterCard (emergency in France) Tel: 0800 901 387
Website
MasterCard: to report loss, theft or card fraud to the National Centre d'Opposition Tel: 08 92 705 705
American Express Cards & Travellers' Cheques Tel: 0800 832 820
Website
Visa (Global card assistance service) Tel: 0800 901 179
Website
Lost or Stolen Cheque Books
  • Lost or stolen cheque books Tel: 0892 683 208 
Lost or Stolen Mobile Telephone

Any new mobile cellular telephone comes with:

  • a SIM Card with number. This is your telephone number. Access can be protected by personalising your card with a 4 digit PIN number. 
  • an IMEI number (International Mobile Equipment Identity). This is your mobile's unique identification number

The IMEI number protects you if your phone is lost or stolen. It is usually printed beneath the battery or can be found by typing the following: 

To find IMEI number, enter:   * # 0 6 #  on the keypad

Note the number and keep it separate from your mobile. If your mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. If you wish to report the theft, supply the police with the IMEI number.

Orange

If you have a contract

Tel: 0 825 05 700

If you have a Mobicard 

Tel: 0 825 05 700

Report loss by Web

Website Click: Mobile volé ou bloqué

From outside France

Tel: 00 33 6 07 62 64 64

Bouygues Telecom

If you have a contract Tel: 0 800 29 1000
If you have a Card Nomad Tel: 06 68 63 46 34
Report loss by Web

Website Click: Espace Client

From outside France, contract Tel: 00 33 1 46 10 86 86
From outside France, Card Nomad Tel: 00 33 6 68 63 46 34

SFR

If you have a contract Tel: 06 10 00 19 00
If you have SFR La Carte Tel: 06 14 00 19 00
If you have Universal Music Mobile Tel: 06 12 00 12 00
Report loss by Web Website
From outside France, contract Tel: 00 33 6 10 00 19 00
From outside France, SFR La Carte Tel: 00 33 6 14 00 19 00
From outside France, UMM Tel: 00 33 6 12 00 12 00

 

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