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BourgogneMaison - Property Management
Professional and comprehensive property management services including utilities setup, key holding, changeovers, cleaning, gardening and emergency call-outs as well as security services. Property finding and building-project management also available. Find out more...
Burgundy Today
Burgundy Today offers a comprehensive guide to the region, covering Burgundian cultural events, tourist information and more. Read reviews about local specialist shops and markets to better experience Burgundy's gastronomic delights. Find out more...
Les Bons Voisins - people you can trust
All aspects of property and garden maintenance. Established in 2002, friendly, professional, practical and administrative assistance to home-owners in France. With local contacts and language skills, we can find solutions no matter what your problem. Find out more...
Burgundy Local Reference INFOrmation
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Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact numbers for the main utility services in Burgundy.
Emergency and Important Numbers: Telephone, Mobile, Internet

France Télécom is the national supplier of telephone lines: France Télécom website.

The France Télécom website is very comprehensive, with information on how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working.

 

France Télécom 
Call centre open daily, 24 hours a day (24/7) Tel: 3000
After sales service 1013 
Customer services  1014
Business service 1015 
Technical assistance (24/7) 3900
Technical assistance business line (24/7) 3901
France Télécom ( Orange) English-speaking customer service: 
Open Monday to Friday 09:00-17:00
Press 1 for Commercial support
Press 2 for Technical support (Please note: this service is for broadband problems including ADSL, TV and telephone, but not for France Télécom line-related problems)
Toll Free: 0800 364 775
Website
Call centre open daily, 24 hours a day (24/7) 3000
Call centre, calling from outside France +33 969 36 3000
Emergency and Important Numbers: Electricity

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for: 

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7).  A "within 2 hours" emergency service is available by subscription to business customers.

  • To reach the appropriate local number call the emergency number on the top right corner of the invoice for the property or
  • Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number: Click here 
Other EDF Service Numbers
Domestic residential and business electricity Website  
EDF English-speaking e-mail service e-mail  
English-speaking customer service Tel: 03 83 40 20 40
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)
Tel: 0810 333 776 
Emergency and Important Numbers: Gas

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

 

GDF Numbers 
Gas Emergencies (in French)
Service available 24/7
Tel: 0800 47 33 33
General GDF enquiries (in French) Tel: 0810 800 801
Calling GDF from outside France
Open Monday to Friday 07:00-16:00 
Tel: 00 33 3 20 25 85 25
Emergency: Water
Veolia (formerly Générale des Eaux) is the supplier of domestic water in the départements Nièvre, Saône-et-Loire and Yonne: Veolia website.
  • To find the relevant local service centre either search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number: Click here
  • Emergencies Tel: 08 10 00 07 77

In the Côte d'Or domestic water is supplied by the Lyonnaise des Eaux.

  • Emergencies Tel: 08 10 76 97 69
    Website
Further Information
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